Office visits are scheduled in one hour visits. Extended visits may run 90 minutes or longer if necessary to accommodate anyone traveling a long distance.
Missed Appointments are not tolerated as I have allocated 1 hour for your visit.
Appointment failure without a good reason:
1st offense [an excuse is need] ...2nd [a better excuse is need]...3rd your file will be misplaced!
Last minute cancellations, please call or text Julaina's cell phone (925) 535-0800 directly instead of the office number (510.845.3246).
Cancellation policy: Please try to call within 48 hours to best allow us to offer your visit time to someone else.
This office will take every precaution to protect your health information and privacy however; there can be an incidental disclosure of phone messages due to an open front desk / common waiting room. Please note my computer that maintains patient information and billing is located at my home and is of vintage type that is not connected to the Internet.
Please note that many insurance carriers request doctors files (i.e. doctors progress notes and the intake form you filled out) so include only the information you want others to peruse.
Verbal or written permission will be sought before communicating relevant health information to other health care providers or family members.
Billing and periodic statements will be provide:
- As a courtesy, I will submit an itemized claim form to your insurance If I have incomplete information, the claim form will be mailed to you to complete and forward to your carrier.
- All medicare billing will be completed as required by law
- You may also request a summary statement for taxes or medical savings account at anytime. Feel free to email me with that request.